I’ve researched at least twice to get better term for what I’m trying to describe and BPR fits good here. Business Process Re-Engineering focuses on improve customer services and cut operational costs. The reason behind doing this is really because the particular intention to create main improvements within a set of sub processes. Techniques that have been created and many most likely extended throughout their everyday life might need to end up being reviewed, looked into as well as re-built, because they reduce effectiveness.
Given you have this scenario:
Let me explain… Customers will always go for support system when they have problems and almost no one will loose time to say “thank you! all my services are up and running and you over delivered what I’ve paid for”. Some may scale a ticket only when troubles are not solved immediately – because they don’t know how to solve it or don’t have enough access to make needed modifications.
WDCP means World Domination Control Panel, and personally I think it’s the biggest project I’ve worked on until now. Solve all your problems from only one point with a few clicks, bypass any access restriction – so you don’t have to scale anything because you don’t have access. Will be great to integrate some kind of wiki/knowledgebase too.
I’d like to write everything about WDCP but cannot do it right now. Finally, I need to say thank you for Jimmy Lu, BLABLABLA’s Director of Operations - I’ve bought a cheap VPS to write WDCP (something around five bucks) and they lost all my data twice.
