I've researched at least twice to get better term for what I'm trying to describe and BPR fits good here. Business Process Re-Engineering focuses on improve customer services and cut operational costs. The reason behind doing this is really because the particular intention to create main improvements within a set of sub processes. Techniques that have been created and many most likely extended throughout their everyday life might need to end up being reviewed, looked into as well as re-built, because they reduce effectiveness. (mais...)